Part 1: If you meet a problem, especially a technical one

  1. Please go to our Update Page and check whether you are using the latest version now
  2. Please read Product FAQs before asking the technical support for help
  3. Brorsoft DVD Ripper | Brorsoft DVD Ripper for Mac
    Brorsoft Blu-ray Ripper | Brorsoft Blu-ray Ripper for Mac
    Brorsoft Video Converter Ultimate | Brorsoft iMedia Converter for Mac

  4. Contact us ( email to ), if your problem can not be solved yet. We will reply as soon as possible.

Part 2: When you contact Brorsoft Support, please send the email with the answers to the following questions

  1. What is your product and your order number are?
  2. When you problem occurred?
  3. Could you please detailedly describe your problem?
  4. Have you got a notice providing you with a link to a App.log? Please click the link and send us the detailed info of your log file.

If you can't find your needed question, please contact to get your answer.

Working Hours : 8:30 a.m. ~ 11:30 a.m. 1:00 p.m. ~ 5:30 p.m. (GMT +08)